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Order Cancellation Policy

1. Introduction

At Merci Voila, we understand that unforeseen situations may arise requiring the cancellation of an order. Therefore, we offer a clear and fair cancellation policy for our customers.

2. Customer Cancellation

  • Cancellation Period: Customers can cancel their order at no additional cost within the first 5 days after placing the order.
  • Cancellation Procedure:
    To cancel an order, the customer must send an email to admin[@]mercivoila.com with the order number and the cancellation request.
  • Cancellation Confirmation: Once the cancellation request is received, the Merci Voila team will send a confirmation of the cancellation within the next 24 hours.

3. Cancellation by Merci Voila

  • Reasons for Cancellation: Merci Voila reserves the right to cancel any order in case of unforeseen issues such as service unavailability, pricing errors, or force majeure situations.
  • Notification: In case of cancellation on our part, we will notify the customer as soon as possible and proceed with a full refund of the amount paid.

4. Refunds for Cancellations

  • Refunds: If the cancellation is made within the permitted period, the total amount paid by the customer will be refunded. The refund will be processed through the same payment method used for the purchase.
  • Refund Period: The time frame to receive the refund may vary depending on the payment method but is generally completed within 7-10 business days after the cancellation confirmation.

Return and Refund Policies

1. Introduction

At Merci Voila, our priority is to ensure customer satisfaction with the digital services purchased. However, we understand that situations may arise where a return or refund is required.

2. Eligibility for Returns and Refunds

  • Unsatisfactory Services: If the customer is not satisfied with the service received, they may request a return or refund within 5 days of the service delivery.
  • Technical Errors: In case technical errors are detected in the provided service, the customer must notify us immediately to proceed with the correction or corresponding refund.

3. Procedure to Request Returns and Refunds

  • Request: The customer must send a return or refund request to admin[@]mercivoila.com, indicating the order number and a detailed description of the problem.
  • Evaluation: Our team will evaluate the request and contact the customer within the next 3 business days to discuss the situation and possible solutions.

4. Resolution

  • Service Correction: If possible, we will offer the correction of the service at no additional cost.
  • Refunds: If correction is not feasible, we will proceed with a partial or full refund of the amount paid by the customer, depending on the nature and severity of the issue.
  • Refund Period: The refund will be processed through the same payment method used for the purchase and may take between 7-10 business days to reflect in the customer’s account.

5. Exceptions

  • Customized Services: No returns or refunds will be offered for customized or made-to-order services unless it is an error on the part of Merci Voila.
  • Promotions and Special Offers: Services purchased under promotions or special discounts are not eligible for returns, except in cases of technical errors attributable to Merci Voila.

These policies are designed to protect both our customers and our business, ensuring a fair and transparent process for everyone. If you have any questions or need additional assistance, please do not hesitate to contact our support team at admin[@]mercivoila.com.

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